Auto damage can be incredibly frustrating. From a fender-bender in a parking lot to a tree falling atop the hood of your car during a storm, auto damage is just something that happens. Often it doesn’t even matter how good a driver you are.
You should never delay vehicle repair because you put your car at higher risk of additional damage by not fixing it. The damaged area of the vehicle will rust, and most importantly, you’ll lose the structural integrity of your car. Putting passengers at a greater risk of injury. So, while auto collision repair is not something you plan for, our customer service department here at Brown’s Auto Collision is here to make it as easy as possible.
Our Car Services Begin with Your First Phone Call
Your first interaction with our team at Brown’s Auto Collision Center begins with a phone call. A customer service specialist will take your call and begin working with you. It’s crucial to us for you to feel respected and appreciated. Naturally, you’d rather not have a damaged vehicle, so we want to make the repair process easier for you.
We’ll then work with you on bringing your vehicle in. Whether you need towing assistance or scheduling a time to drive your car in, we’ll make sure everything is in place.
We’ll take your insurance information and work with your insurance provider. We know how daunting it can be to talk with the insurance company about needed repairs. Sometimes it can be difficult to fully explain what happened with the vehicle and the recommended repairs.
You should report an accident or damage to your insurance provider immediately. When it’s time to talk repairs, our customer service specialists will communicate with your insurance company. After all, it’s the best way to ensure you’re both fully satisfied with your repair and the vehicle is safe to drive.
We Continue Working with You
Our customer service doesn’t stop after we take your information, and the vehicle is brought in. We will keep you up-to-date on what’s going on with your vehicle. We will give you a comprehensive estimate of the damages and the options your insurance company is considering.
Some insurance companies may want to utilize used parts or parts from a slightly different model year. We’ll review these options with you before any final decisions are made. This way, you’re always kept in the loop. We’ll also give you progress reports on the repairs and let you know exactly when the vehicle will be ready.
The Best Customer Service Specialists in The Area
At Brown’s Auto Collision, we pride ourselves in providing the highest level of customer care possible. For us, this isn’t just about fixing your damaged vehicle. It’s about treating you with the respect you deserve while making the repair process as easy as possible.
If you have questions about auto repair, want to know more about how we handle insurance companies, or you’re looking for an update on a vehicle you dropped off, please feel free to give us a call or email at your convenience. We’re here to help.